We are open for Government-approved travel - Crowne Plaza Newcastle - Stephenson Quarter

We are open for Government-approved travel only. We cannot accept leisure guests until 17th May as per Government guidelines. Find out more.

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Our hotel is still open…

We are here for you if you have essential travel needs at this time. Currently we can only accept bookings of Monday, Tuesday, Wednesday and Thursday nights. Weekend bookings are temporarily closed including Friday nights.

As restrictions are changing regularly, we kindly ask that you check the most up-to-date guidelines that we are adhering to before you book your stay.

If you are unsure whether you are eligible to stay with us, please get in touch or alternatively, explore the ‘Travel’ section under the GOV.UK guidance around Coronavirus.

Go to GOV.UK

Able to stay with us?

In line with the government easing of restrictions, hotels in England are NOT permitted to open for leisure stays before the 17th May as they have shared public spaces.  If your reservation is for a date before the 17th May, please ensure your stay is for essential work-related travel only or one of the other government permitted reasons. We look forward to welcoming back our leisure guests after this date.

If you’d like to book a room with us, please book online, contact our team, or give us a call on 01915623333.

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Dining at our hotel

We have changed the way in which we are running some of our services on a temporary basis to keep our guests and team safe and happy.

The Gin Bar and Hawthorns Restaurant are currently closed for resident dining. Rooms service will be available for both Breakfast and Dinner.

Room service will be served between the following hours:

Breakfast – Monday to Friday  06:30 – 09:30 

Dinner – Monday to Thursday  17:00 – 21:00

Nights menu is available from 21:00 to 06:00.

Alcoholic beverages are available until 22:00 daily.

All Food and Beverage Menu are available to view here.

Update on our Mineral House Spa

Gym, swimming pool and spa treatment are temporarily closed until further notice.

Club Lounge

Club lounge is closed till June 2021.

Our Covid-19 safety measures

Stay with us with peace of mind that our hotel is operating with a range of enhanced Coronavirus safety measures. This includes social distancing throughout the hotel, hand sanitiser for guests to use, thorough and frequent cleaning of all bedrooms and public areas, and much more. Find out more in our Covid-19 FAQs below.

Read our Covid-19 FAQs

Contact our team or give us a call on 01915623333 if you have any questions.

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