Covid 19 FAQs - Crowne Plaza Newcastle - Stephenson Quarter

Welcome back! We are thrilled to open our hotel to ALL guests again, in line with government guidelines on 19 July, a new phase of continued caution whilst managing the risks of COVID-19.

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Your Covid-19 questions, answered

In line with the UK and local government update, from 19th July 2021  it is not mandatory to wear a face-covering within our hotel. However we would advise that everyone keeps on face coverings whilst moving around public areas.

As we adapt to new norms and expectations at Crowne Plaza Newcastle, we’ve adopted a new standard of cleanliness and ways of working within our hotel, and as everything looks a little different, we wanted to answer some commonly asked questions.

Download our detailed FAQ document, or get in touch with our team who will be happy to help.


In our FAQ document, we cover:

How we’re supporting the health and wellbeing of our team members through training and guidance

How we’re looking after the safety of our guests through new procedures and measures such as sanitisation stations and a new check-in/check-out process

A detailed overview of our revised cleaning standards that build upon the robust procedures that were previously in place

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